Login to play this video.
What are the general do’s and don’ts when taking and making phone calls?

What are the general do’s and don’ts when taking and making phone calls?

speaker
Eve O’ConnorCapita Employee Benefits
Related Videos
00:54
What tools and techniques can you use to build rapport over the telephone?
Eve O’Connor
0 views
01:04
How can we make a good first impression when we speak to people on the phone?
Eve O’Connor
0 views
01:37
How can we use tone of voice to influence the behaviour of other people on the phone?
Eve O’Connor
0 views
01:19
How do you deal with difficult conversations over the phone?
Eve O’Connor
0 views
X Charity Learning Consortium Events
Welcome to the events Clear Lessons video platform.

Return to event Find out more.