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Eve O’Connor

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How do you deal with difficult conversations over the phone? - Eve O’Connor

1m 19s

How do you deal with difficult conversations over the phone?

How can we make a good first impression when we speak to people on the phone? - Eve O’Connor

1m 04s

How can we make a good first impression when we speak to people on the phone?

What tools and techniques can you use to build rapport over the telephone? - Eve O’Connor

54s

What tools and techniques can you use to build rapport over the telephone?

How can we use tone of voice to influence the behaviour of other people on the phone? - Eve O’Connor

1m 37s

How can we use tone of voice to influence the behaviour of other people on the...

What are the general do’s and don’ts when taking and making phone calls? - Eve O’Connor

1m 04s

What are the general do’s and don’ts when taking and making phone calls?

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