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Eve O’Connor
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54s
What tools and techniques can you use to build rapport over the telephone?
Eve O’Connor
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1m 19s
How do you deal with difficult conversations over the phone?
Eve O’Connor
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1m 37s
How can we use tone of voice to influence the behaviour of other people on the...
Eve O’Connor
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1m 04s
How can we make a good first impression when we speak to people on the phone?
Eve O’Connor
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1m 04s
What are the general do’s and don’ts when taking and making phone calls?
Eve O’Connor
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